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Can another healthcare professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.

When you call the practice, the Reception staff will ask you some questions to find out who the right professional is to help you, to ensure that you are seen by the right person, at the right place and the right time. For example, if you have a muscular complaint, you may be offered an appointment with the Advanced (MSK) Physiotherapist.

For real life-threatening emergencies such as those below – RING 999

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident.

Your appointment at the Practice

  • Appointments may be made by telephone or in person
  • Consulting at Whinpark Medical Centre is by appointment. Routine appointment times are available from 08:30 Monday to Friday
  • We also operate an early morning surgery on a Tuesday and a Friday when appointments can be booked from 07:20
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • You can see any doctor of your choice. However, if at all possible, we would encourage you to try and see the same doctor for every consultation. To find out which days each doctor works please look at their details on “Our Team” page
  • It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.

Appointments

Pre-bookable appointments

Appointments can be made up to 2 weeks in advance either at the reception desk or by telephoning from 08:00 to 18:00. Please remember that appointments are 10 minutes long and the doctor may only be able to deal with one problem during this time. If you have several complaints or feel that your particular problem is more complex, it may be more appropriate to ask for a double appointment.

On the Day appointments

If you feel unwell and feel you need to be seen the same day, please try and phone as early in the day as possible. We have a number of ‘On the Day’ appointments.

Emergencies

In the event of an acute medical emergency, i.e. one which is a matter of life or death only, please phone 0131 443 2397. This is a dedicated phone line which will be answered immediately and should not be used under any other circumstances. Please note it is ONLY manned during our opening hours of 08:00 to 18:00.

Emergency surgeries can be extremely busy and you should be prepared to wait.

Additional information

GP Services across Scotland are changing

GP Services across Scotland are changing to make sure you get to see the right person, at the right time in the right place. Our aim is to provide safe, effective, person-centred, sustainable health care services at the heart of communities for our patients.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Consultations 16 to 75 

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

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