HOW DO I...
CONTACT A DOCTOR/NURSE?

If you wish to speak to a particular doctor on the telephone to discuss a problem, the receptionist will be able to tell you at what time the doctor will be available. If you have a problem (such as a cut or a sting) that might be helped by the nurse, please come to the reception desk and the treatment room nurse may be able to see you.

HOW DO I...
MAKE AN APPOINTMENT?

Telephone: 455 7999
Consulting at Whinpark Medical Centre is by appointment. Appointment times range between 8.00am and 6.00pm Monday to Friday. Appointments can be made at the reception desk or by telephoning from 8.00am to 6.00pm. Please remember that appointments are 10 minutes long and the doctor may only be able to deal with one problem during this time. If you have several complaints or feel that your particular problem is more complex, it may be more appropriate to ask for a double appointment.

You can see any doctor of your choice. However, if at all possible, we would encourage you to try and see the same doctor for every consultation.

A nurse practitioner is available throughout the day to give advice or help decide if you should have an emergency appointment or visit. If you feel unwell and feel you need to be seen the same day, please try and phone as early in the day as possible. You may be asked to attend an emergency surgery to see a clinician. These surgeries can be extremely busy and you should be prepared to wait.

HOW DO I...
OBTAIN AN EMERGENCY HOUSE-CALL - 455 7999?

For emergency house calls please telephone (0131) 455 7999 day or night. If you telephone after 6.00pm you will be asked to telephone one further number - so have a pen ready. When you telephone that number you will get straight through to the out-of-hours service.

Please try to come to the medical centre if possible - it is easier to examine you there and we can see more patients in a given time. However, if you wish feel that you need a non-urgent house call, please telephone between 8.30 and 10.00am. If you wish to see a particular doctor tell the receptionist. Please try to telephone before 10.30am. Non-urgent house calls received after that time may not be done until after the afternoon and evening surgeries.