Practice Charter
PATIENTS RESPONSIBILITIES
You can help yourself and health service staff by doing the following:
• Be on time for appointments
• Tell us if you cannot keep an appointment
• Tell us if you move home or change telephone number
• Use emergency services responsibly
• Treat healthcare staff politely
• Pass on your comments to healthcare staff
• Take care with medicines. Do not use medicines which are out of date
- your pharmacist can safely get rid of these for you
• Share responsibility for your own health
• Carry an organ donor card
PATIENTS
RIGHTS
Your Rights
Everyone has certain rights covered by the NHS Patient's Charter. You have
the right to:
• Receive information on health services, including quality standards and
waiting times
• Receive treatment regardless of your race, sex, age, disability or income
• Have your treatment explained to you
• Refuse to be treated in front of students or to be involved in medical
trials
• Have a relative or friend with you and
• Have access to an interpreter or signer
COMPLAINTS
If you have any complaints about the service at Whinpark Medical Centre please
obtain a practice complaints procedure leaflet from our reception desk. Any comments
you might have may be posted in the prescription box at the front desk.
CONFIDENTIALITY AND HEALTH RECORDS
You have the right to see your health records and for them to be kept confidential.
All staff at Whinpark Medical Centre are strictly bound by a duty of confidentiality
towards patients and all patient-related information. Information should only
be given to people involved in your care and only if you have given your permission.
Information is only given without your permission in exceptional circumstances.
If you wish to see or obtain a copy of your information, you should contact the
business manager or ask for a leaflet from the receptionists. They will explain
how to access your record. There may be a charge involved. We are also registered
with the Data Protection Register to safeguard all the information we hold.
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